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Complaint Handling for General EmployeesComplaint Handling for General Employees

Mandatory course for employees on responsibilities for dealing with customer complaints.
Estimated Length: 30 minute(s)

Lessons

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This course has no lessons.

Objectives

*Understand definition of a complaint *Specify Standard Operating Procedure for Complaint Handling *List responsibilities of employee for reporting information on complaint *List various sources of complaints
Expert
Expert
Greg Whitney, VP of Regulatory Affairs
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